Warranty Information

Parts Warranty

All new and reconditioned parts are covered by a 12 month manufacturer's warranty unless specifically stated.  You should notify us immediately if a potential warranty situation arises.  Any suspected faulty part must be returned to us together with the original invoice or proof of purchase and with as much information relating to the problem as possible.  Please note that a defective part must be returned and received by us before it can be exchanged.  All warranty parts are subject to a physical inspection.  This may involve returning the part to our supplier to verify the fault before it can be exchanged.  Defective items are backed 100% and can be returned for exchange only.

The warranty period commences from our invoice date not from the date of installation or first use.  This warranty covers defects to the part when fitted and used correctly for normal, everyday vehicle use but does not apply to parts used for any extraordinary or unusual uses such as competition, racing, rallying or parts subsequently stripped down, altered, modified or adapted in any way from their original design or intended use.

Our warranty only covers the parts in question and not to any consequential loss or cost.  Claims will not be validated if the failure is caused by mis-use, neglect, overheating, incorrect installation or failure of a related component.

Any part replaced or repaired under warranty, will only benefit from the balance or the cover remaining from the original purchase date.  Warranties are not transferable.  Acceptance of goods is deemed as acceptance of these terms.  The warranties are in addition to, and do not affect your statutory consumer rights.

Returns Policy

All returns must be pre-authorised with a returns authorisation (RA) number.  Returned products without an RA number will be subject to delay and possible return to sender.

All returns are subject to a physical inspection.  We must receive and inspect the product before we can issue with an exchange or credit.

Returns of Parts not Required - within 7 days

All goods sold through our website are covered by the Consumer Protection (Distance Selling) Regulations, which allow for a seven day "cooling off" period during which you may cancel your order (in writing) by sending us a letter, fax or email at any time up to and including the seventh working day after you received your purchase.  If you exercise your statutory right to cancel, you must immediately return to us (at your own cost), the item(s) that you do not wish to keep.  Carriage charges are non-refundable.  We will acknowledge receipt of your written cancellation by issuing a returns authorisation number which should be quoted and accompanied by a proof of purchase or invoice when returning the goods.  Please ensure all goods are adequately packed to avoid damage, that you insure them accordingly with the carrier used and obtain a proof of shipment.  Please note that all goods must be in the condition supplied at point of sale and with their original, undamaged packaging.  Returns are not permitted on parts specially ordered by M Parts on behalf of a customer.

Returns of parts not required - within 7 to 28 days

As an added benefit to M Parts' customers and in addition to your statutory cancellation rights (as detailed above), returns may be considered outside the seven day cooling off period up to and including 28 days after you receive your purchase, subject to the following criteria.  Please note that any offset, credit or refund will be at the sole discretion of M Parts Ltd.

A returns authorisation number must be applied for within the 7 to 28 day period.  Where goods have been correctly supplied, it may be possible to offset the full value of the return against another order of the same or higher value.  Alternatively, a credit note (for the full value) could be offered.  Please note that any cash refund will be subject to a handling charge (typically 15% min £5) to cover administration and re-stocking costs.  Carriage charges are non-refundable.

All goods returned for a credit or exchange must be accompanied by our invoice quoting the returns authorisation number.  Please complete the form on the reverse side of the invoice.  Goods must be adequately packed to avoid damage.  You should insure them accordingly with the carrier and obtain a proof of shipment.  No responsibility can be accepted for goods received by us, damaged.  Goods must be in the condition supplied at the point of sale and with their original, undamaged packaging.  Returns are not permitted on parts specially ordered by M Parts on behalf of a customer

Returns of Parts not Required - Outside 28 days

No returns will be considered after 28 days unless covered by the terms and conditions of our Warranty.

Returns Processing

Please note that returns are processed as quickly as possible.  During busy periods, especially in the Spring and Summer, returns may take up to 14 days to process.  Your statutory rights remain unaffected.

Refunds

When you return goods to us because you have cancelled the Contract between us within the Cancellation Period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation.  In this case, we will refund the price of the goods in full, excluding the original cost of sending the item to you.  You will also be responsible for the cost of returning the item to us.

If you return goods for any other reason (for instance, because you claim that the goods are defective), we will examine the returned goods and will notify you of your refund via email within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund for the defective goods.  Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

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