Pricing & Payment

Prices

We show two prices in pounds sterling (GBP).  The first is the price excluding VAT (for worldwide deliveries to countries outside the EU) and the second is the price including VAT at 20% (for UK and EU countries).  The cost of shipping and packing is not included.  This is shown separately at the end of the order (excluding oversized export orders which are quoted on an individual basis).

All orders placed will be invoiced and charged in pounds sterling (GBP).  Prices are liable to change at any time and all goods are sold subject to the price ruling at the time of invoicing.  On rare occasions prices can change between us receiving  your order us accepting your order.  If this is the case, we will always give you the option to cancel your order and get your money back.

VAT

​Residents of UK and EU countries pay 20% VAT on parts and delivery.  For EU businesses that are VAT registered, we require your VAT number and official order to export at VAT exempt prices.  For worldwide (outside the EU) orders sent direct from our premises, VAT is not applicable.  Books and manuals are currently zero rated for VAT purposes.

Errors and Omissions Excepted

We try to keep this website as accurate as possible and we are always grateful to people who tell us if they think something is wrong.  All parts offered are subject to availability.  All part numbers, illustrations and photographs used in this website are intended for reference and identification purposes only and are not necessarily an exact representation of the goods supplied.  Photographs of parts should be considered as only indicative of the product we supply rather than an exact representation as sources of supply and manufacture can change.  Whilst we make every effort to ensure the accuracy of product descriptions, illustrations and photographs on this website, they are based upon information supplied by the manufacturer or distributor at the time. There may be occasions, due to circumstances beyond our control, when specifications are changed, or when goods become temporarily unavailable.

Our site contains a large number of products and it is always possible that, despite our best efforts, some may be incorrectly priced.  We normally verify prices as part of our dispatch process so that, where a product's correct price is less than our stated price, we will charge the lower amount when invoicing you.  If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the goods, or reject your order and notify you of such rejection.  In the event of human error, malfunction in the technology or where a pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing, we are under no obligation to provide the goods to you at the incorrect price, even after we have sent you confirmation.  Our systems do accept credit card details at point of order but the card is only charged at point of sale.

Payment

We accept all major credit, debit and charge cards for secure online payments.  You can also mail in a cheque (in GBP) or arrange a bank transfer (in GBP).  If you do wish to pay via bank transfer, we will make a surcharge of £15 GBP to cover our transfer costs in addition to the price for the goods and delivery charges.

Our bank details are:  Nat West Bank, Account No. 29592208. Sort Code 56-00-41. IBAN No GB07 NWBK 56004129592208 BIC CODE NWBKGB2L

Minimum Order Value

We respectfully request a minimum £5 order value.  It is uneconomical for us to process an order for less than this amount.  In addition, we have a minimum postage charge which inevitably pushes up the cost of small, low value parts.  It is therefore better for you (and for us) if your order can be a minimum of £5 which results in far better value for money.

Written Quotations

If you require a written quotation for the part(s) and/or delivery charge(s) before ordering, please ask.

Back orders

Back ordered parts are not charged for until despatch.  Upon despatch we will charge the price (in GBP) quoted at the time of ordering.  Prices will be unaffected by any subsequent price alterations unless advised in writing to you. Please notify us in writing (letter, fax or email) if you wish to cancel any back ordered items. Back orders are automatically cancelled after 3 months.  Back ordered parts will be sent carriage free (some exclusions apply for export overseas).  If you would prefer that your order is sent complete, you can enter a comment in the 'Order Comments' box.

Special Orders

Certain items are sometimes only available by special order.  This means we have to order them for you specially from the manufacturer.  For this reason, we require a 20% non-refundable deposit upon taking your order.  The balance is payable when the goods are despatched.  Please note that special order items can take several weeks to be supplied.

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